By Edward Mady This article originally appears in Harvard Business Review. Would Marilyn Monroe or Elizabeth Taylor have tolerated customer service shaped only by a checklist? No. Neither do today’s guests of the Beverly Hills Hotel, a favorite of those two actresses. While leading the 1,000 employees at...
This article was originally published by Human Capital Review “We need leaders and not just political leaders. We need leaders in every field, in every institution, in all kinds of situations. We need to be educating our young people to be leaders. And unfortunately, that’s fallen...
This article by Gianpiero Petriglieri originally appeared in the Harvard Business Review. Every time the conversation turns to overwork, which is often these days, I think of Arthur (a pseudonym). When I met him, long ago, he was picking himself up after a tough year. A seasoned CFO...
(Original resource published by GetSmarter and can be accessed by clicking here) In today's working world, it takes more than a few years’ experience and educational evidence of a specific skillset to set yourself apart. How many of these highly competitive behaviours and personality traits do you embody? How are you actively...
The 3rd Young Achievers session focusing on Time Management is set to take place at Ant HQ tomorrow morning. Keep an eye on the Ant Press towards the end of next week to hear about the session and what we learnt....
Taken from Treatise: On Business Analysis, the Nature and Evolution of the Profession By Perry McLeod, CBAP, PMP (Go to http://www.iiba.org/ba-connect/2014/june/business-analysts-are-systems-analysts.aspx to read the original article) We tend to think of the term "Business Systems Analyst" as a job title that is slightly more technical than that of a...