Position title
Change Manager
INTRODUCTION
To support the implementation, maintenance, and monitoring of change activities and adoption for business initiatives aligned with the End User Computing Team's operational plan and strategic objectives.
ROLE RESPONSIBILITIES
- This person will focus on the people side of change – including changes to business processes, systems and technology
- Primary focus will be on implementing change and communications management plans that minimise employee resistance and maximise employee engagement
- Developing Key Messaging: Craft and secure stakeholder agreement on key messages to ensure alignment and buy-in
- Working to drive faster adoption, greater ultimate utilisation and higher proficiency on the changes impacting employees in the organisation such that business results are achieved
- Understanding and Documenting Change Impacts: Analyse and document the impacts of technology changes (both software and hardware) on the user journey
- Gathering Feedback and Insights: Measure adoption through surveys and by establishing a champion network to gather valuable feedback and insights
- Apply a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change
- Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
- Develop and maintain a communication plan
- Develop visual aids that support the change (comms campaigns, posters, digital banners and PowerPoint decks)
- Creating Awareness Materials and How-To Guides: Develop and distribute emailers, posters, and intranet banners to support changes and clearly communicate the desired outcomes
- Organising and Facilitating Workshops / Sessions: Plan and conduct workshops or sessions to understand or communicate changes effectively
- Support the execution of plans by employee-facing managers and business leaders
- Organising and Administering Training or Support Slots: Coordinate training or support sessions with technical support engineers / technical implementation partners
- Apply and manage measurement systems to track adoption, utilisation and proficiency of individual changes
- Develop and maintain reporting mechanisms and systems to track progress
- Identify resistance and performance gaps, and work to develop and implement corrective actions
- Create and enable reinforcement mechanisms and celebrations of success
- Managing Project-Specific Email Boxes: Handle project-specific email boxes and direct queries to the relevant departments or project team members
- Creating, Maintaining, and Publishing Content: Develop, maintain, and publish new content on the EUC SharePoint site
- Reporting: Provide status and progress updates and consolidate data for inclusion in the monthly EUC Newsletter
ROLE REQUIREMENTS
TECHNICAL AND FUNCTIONAL COMPETENCIES
- 5 years plus Change Management experience
- Minimum Bachelor’s Degree
- A solid understanding of how people go through a change and the change process (Change Impact Assessments)
- Experience and knowledge of change management principles and methodologies
- Strong communication skills – both written and verbal
- Able to work effectively at all levels in an organisation
- Excellent active listening skills
- Problem solving and root cause identification skills
- Strong analytic and decision making abilities
- Must be a team player and able to work with and through others
- Ability to influence others and move toward a common vision or goal
- Experience with large-scale organisational change effort is a plus
- Change Management Professional designation is a plus
- Previous change management experience within a Retail Organisation is a great plus
Contacts
talent@afroant.com
021 461 1369
Employment Type
Contractor
Duration of employment
3 months (at 80 hours per month)
Industry
Retail Industry
Job Location
Cape Town, Western Cape, South Africa
Date posted
October 31, 2025
