Position title
Change Agent / Manager
ROLE REQUIREMENTS
QUALIFICATIONS AND EXPERIENCE:
Essential:
- Bachelor’s degree in Business, Human Resources, Organisational Psychology, or a related field
- Minimum of 10 years’ experience, with a proven background managing large-scale organisational or digital transformations
- Minimum of 5 years' experience within the impacted business area
- Strong understanding of current operational processes
Preferred:
- Master’s or certifications like CCMP or Prosci
- Previous involvement in business transformation or system implementation projects
- Experience supporting training, communications, or user adoption activities
- Knowledge of trade management, procurement, finance, or supply chain processes
SKILLS AND COMPETENCIES:
Essential:
- Strong communication, empathy, stakeholder management, and conflict-resolution abilities
- Familiarity with change frameworks, project management tools, and IT / business systems
- Demonstrated ability to work collaboratively across teams
- Good written and verbal communication skills
TECHNICAL COMPETENCIES:
- Understanding of current business processes relating to trade, imports, exports, procurement, finance, or supply chain operations
- Basic understanding of processes and system functionality
- Ability to utilise Microsoft Teams, SharePoint, Outlook, and project collaboration tools
BEHAVIOURAL COMPETENCIES:
- Strong communication and interpersonal skills
- Positive attitude towards change and continuous improvement
- Influencing and stakeholder engagement capabilities
- Problem-solving and critical thinking skills
- Strong organisational skills
- Ability to build trust and credibility with colleagues
KEY RESPONSIBILITIES
Change Advocacy
- Act as a champion for the project within the business area
- Promote understanding of project objectives, benefits, and expected business outcomes
- Encourage positive engagement and support for the change initiative
- Address concerns and escalate risks or resistance to the Change Lead
Stakeholder Engagement
- Engage with colleagues and business stakeholders to create awareness of upcoming changes
- Facilitate two-way communication between the project team and impacted users
- Assist in identifying stakeholder concerns and opportunities for improvement
- Support business readiness assessments and activities
Communication Support
- Share approved project communications within the business area
- Reinforce key project messages during meetings and team engagements
- Promote awareness of project milestones, testing activities, training schedules, and go-live preparations
- Ensure impacted users remain informed throughout the project lifecycle
Training and Knowledge Transfer
- Assist in identifying training requirements within the business unit
- Support user training initiatives and attendance tracking
- Participate in Train-the-Trainer sessions where required
- Provide first-line guidance to colleagues during user adoption activities
- Encourage completion of training and readiness activities
Testing and Business Readiness
- Assist with User Acceptance Testing (UAT) coordination
- Encourage participation in testing activities
- Support validation of business processes and requirements
- Identify and escalate process gaps, risks, and readiness concerns
Feedback and Adoption Monitoring
- Collect feedback from end users before, during, and after implementation
- Identify challenges affecting adoption and communicate them to the project team
- Participate in readiness surveys and post-implementation reviews
- Assist with measuring adoption and user satisfaction
Go-Live Support
- Provide floor-walking and hypercare support during implementation
- Assist users with navigating new processes and procedures
- Report issues, trends, and user concerns to the project team
- Support business continuity during transition periods
KEY DELIVERABLES
The Change Agent is responsible for:
- Communicating project updates to the business
- Participating in change impact and readiness assessments
- Supporting training and knowledge-sharing initiatives
- Providing stakeholder feedback to the project team
- Assisting with UAT participation and readiness activities
- Supporting go-live and hyper care activities
- Championing adoption of new processes
SUCCESS MEASURES
The Change Manger's effectiveness will be measured by:
- Participation in project workshops, training, and readiness activities
- Quality and timeliness of stakeholder feedback
- User awareness and engagement levels within their business area
- Training attendance and completion rates
- Successful adoption of new processes following go-live
- Reduced resistance to change and improved business readiness
Contacts
talent@afroant.com
021 461 1369
Employment Type
Contractor
Duration of employment
10 months
Industry
Retail Industry
Job Location
Cape Town, Western Cape, South Africa
Date posted
October 22, 2026
