Position title
Change Manager (Retail Industry)


To play a key role in implementing change activities for a business project that falls within a broader programme; and to meet business, schedule and budget objectives.



  • This person will focus on the people side of change – including changes to business processes, systems and technology, job roles and organisation structures
  • Primary focus will be on implementing change management plans that minimise employee resistance and maximise employee engagement
  • Working to drive faster adoption, greater ultimate utilisation and higher proficiency on the changes impacting employees in the organisation such that business results are achieved
  • Apply a structured change management approach and methodology for the people side change caused by projects and change efforts
  • Apply a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change
  • Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
  • Conduct readiness assessments, evaluate results and present findings in a logical and easy-to understand manner
  • Apply a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, training plan and resistance management plan
  • Support the execution of plans by employee-facing managers and business leaders
  • Apply and manage measurement systems to track adoption, utilisation and proficiency of individual changes
  • Identify resistance and performance gaps, and work to develop and implement corrective actions
  • Create and enable reinforcement mechanisms and celebrations of success
  • Work with project team to integrate change management activities into the overall project plan
  • Work with communication, training, HR and OD specialists in the formulation of particular plans and activities to support project implementation




  • Minimum Bachelor’s Degree
  • 5+ years Change Management experience
  • A solid understanding of how people go through a change and the change process
  • Experience and knowledge of change management principles and methodologies
  • Strong communication skills – both written and verbal
  • Able to work effectively at all levels in an organisation
  • Excellent active listening skills
  • Problem solving and root cause identification skills
  • Strong analytic and decision making abilities
  • Must be a team player and able to work with and through others
  • Ability to influence others and move toward a common vision or goal
  • Experience with large-scale organisational change effort is a plus
  • Change Management Professional designation is a plus
  • Previous Change Management experience within a Retail organisation is a great plus


  • Stakeholder Management:
    • Understand IT stakeholders and create stakeholder impact matrices
    • Bring all IT stakeholders on board to new ways of working with new technology (not only teams directly impacted)
    • Challenge WW IT teams to shift mindset to one of learning / thinking about the future (Future-fit mindset). This includes the IT leadership team
    • Create an understanding of the effectiveness of an agile way of working
  • Facilitate Team and Line Management Discussions
  • Manage Team Transformation:
    • Analysis of people impact of changes to processes and ways of working in line with a data-driven organisation
    • Create and change plans to manage the people impacts
    • Set up and manage a training and upskilling plan for IT resources
    • Ensure operational / business readiness with IT Business Champion and Sponsor o Manage resistance and barriers to change
  • Manage Engagement:
    • Work with project transformation team to deliver integrated engagement and communication across the business
    • Provide an IT engagement plan as input into broader project engagement plan
    • Work with IT team to shape key messages and comms appropriate for stakeholders
    • Create IT communication that is relevant to specific stakeholders (Integrated with broader engagement)
    • Set up and manage IT ‘show and tell’ forum
    • Set up and manage go-live communication and channels with IT PM
  • Onboard New Project Resources:
    • Facilitate the onboarding of new resources with project context and ensure Line Managers provide IT context
    • Work with the PM to set expectations and boundaries of project for new resources, plus where to go for help
  • General:
    • Identify risks and opportunities and create mitigation strategies
    • All change documentation relevant to the IT change are set up and maintained
    • Integrate with Demand Project Transformation workstream
    • Status / Change reporting


021 461 1369

Employment Type
Duration of employment
12 months
Retail Industry
Job Location
Cape Town, Western Cape, South Africa
Date posted
February 28, 2024
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Position: Change Manager (Retail Industry)

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